• HireRight.com |
  • Screening Manager |
  • Sign In |
Client Support
Client Support
  • Help Articles
  • Frequently Asked Questions

You're looking at content for Asia Pacific (English).

Please select your region.

HireRight.com
  • Announcements
  • Contact HireRight
  • Privacy & Legal
  • Do Not Sell or Share My Personal Information (California)
  • HireRight.com
Copyright © 2005-2025 HireRight, LLC. All Rights Reserved

Client Support

Need help with your HireRight background screening program?

You're in the right place. Our Client Support Site provides helpful training direction and frequently asked questions meant to help you navigate our services in relation to your background screening program.

Not a client? Visit our Candidate Support site.

  • Explore Help Articles
  • Explore FAQs
Woman with black curly hair wearing a backpack in a hallway holding and about to tap a phone

Sign In to Access All Support Articles

Sign In

Announcements

Update - Guam Superior Court (Criminal) - Public Record Service Delay Notification

The access site has been restored.

DBS Standard and Enhanced Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

DBS Standard and Enhanced Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

HireRightBot Scheduled Maintenance Outage

HireRight will be conducting updates to improve the customer experience, which will take place today, Thursday, July 3, 2025, at 9:30 PM CDT.

Customer Support Sites Scheduled Maintenance Outage

HireRight will be conducting updates to our support sites to improve the customer experience, which will take place today, Tuesday, July 1, 2025 at 9:30 PM CDT.

DBS Standard and Enhanced Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

DBS Standard and Enhanced Disclosures – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Update - DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Update - Guam Superior Court (Criminal) - Public Record Service Delay Notification

The access site has been restored.

DBS Standard and Enhanced Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

DBS Standard and Enhanced Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

HireRightBot Scheduled Maintenance Outage

HireRight will be conducting updates to improve the customer experience, which will take place today, Thursday, July 3, 2025, at 9:30 PM CDT.

Customer Support Sites Scheduled Maintenance Outage

HireRight will be conducting updates to our support sites to improve the customer experience, which will take place today, Tuesday, July 1, 2025 at 9:30 PM CDT.

DBS Standard and Enhanced Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

DBS Standard and Enhanced Disclosures – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Update - DBS Basic Disclosure – Scheduled Maintenance Outage

Please be aware that the DBS will be conducting service updates that will result in an outage.

Update - Guam Superior Court (Criminal) - Public Record Service Delay Notification

The access site has been restored.

1 of 10

Compliance

3 Total Articles

  • How Can My Candidate Request a Copy of Their Background Report?

  • How Can my Candidate Submit a Human Trafficking Block or Dispute?

  • What is the Dispute Process for my Candidates Under the GDPR?

See all articles

General Support

10 Total Articles

  • My Applicant Needs Assistance in Navigating Applicant Center

  • Global Right to Work Statuses

  • Information on HireRight's Products, Services, and Solutions

See all articles

Screening Manager and Ordering Assistance

8 Total Articles

  • Advanced Super User Guide

  • Batch Ordering Guide

  • Quick Start Guide to HireRight Account Features

See all articles

Verifications/Public Records

6 Total Articles

  • Rework A Request

  • List of Acceptable Documents for Employment

  • List of Acceptable Documents for Education

See all articles

ATS Partner Integrations

7 Total Articles

  • UKG

  • Workday

  • Dayforce

See all articles

Frequently Asked Questions